We are here to make sure you have a great experience browsing and buying artwork. Your feedback and questions are extremely valuable to us and we love to hear from you. Email: firstname.lastname@example.org
All art that are lenixart are identified on the product detail page. If for any reason you are not satisfied with your purchase , you may return it within 3 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded, and return shipment costs are the responsibility of the customer.
If you do decide to return your Art, please follow these instructions:
Email email@example.com with your order number and specific reason for the return.
Lenixart will get back to you with a Return Merchandise Authorization number (RMA#), and a prepaid return shipping label. The cost of the shipping label will be deducted for your refund amount.
Please send to detail mail in the return shipment of the artwork.
Pack the artwork back in the original tube or box with the Return Authorization form as well as all of the packaging materials and certificate of authenticity that was included in the package. No return will be accepted without the proper paperwork and the works need to be returned in perfect condition in their original packaging to qualify for returns.
Unless noted otherwise, all artist works are final sale and non-refundable. Refundable works are subject to artist conditions. No return will be accepted past 3 days upon receipt of delivery and without the proper paperwork. Further, the works must be returned in pristine condition and in their original packaging to qualify.
For Damaged Prints
In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send to firstname.lastname@example.org. An lenixart representative will get back to you in 2 business days on how to proceed with your order. For any additional issues, please contact customer service at email@example.com.
Items not eligible for the return policy:
- Custom orders or commission works made specifically for you
- Prints on Demand
- Virtual goods (Licenses, Active services & Subscriptions, Advertising etc...)
- Special orders where a specific return policy is mentioned